Sunday 12 July, 2020

Coronavirus hotline to be established in St Lucia next week

As Saint Lucia continues to prepare for the imminent threat of the coronavirus, local health officials have recognized the need to prepare more assiduously now than before because the likelihood of entry is imminent.

In light of this, the Ministry of Health announced that an information hotline for the public to address questions and concerns regarding coronavirus disease or (COVID-19) will be created.

“311 is the government’s hotline that is used for government services or to get information on government services,” Director of Bureau of Health Education, Natasha Lloyd-Felix said.

According to Felix, the hotline is another example of the proactive measures taken by the ministry to help the citizenry stay as prepared and safe as possible.

“It is easy and accessible to everyone and we will be able to provide Saint Lucians with the knowledge they need to make informed decisions to keep themselves and their loved ones healthy while helping minimize the spread of misinformation.”

In an effort to serve the public via telephone, the 311 COVID-19 Hotline will be operational in the coming week.

“We are currently in discussions on doing some surging of capacity there so that the staff can be trained and they now will be able to be in a position to give basic information on coronavirus. This is important because the number of demands coming to us at his point as a ministry is taking away the time needed to put certain things in place so by having that in place where they can provide basic information we can dedicate some other time to more critical interventions that need to happen prior to our first case or an outbreak,” Felix asserted.

Training of the team at the call centre is expected to begin today March 13, 2020.

There are currently no confirmed cases of COVID-19 in Saint Lucia. As of today March 13, 2020, a nurse at the National Wellness Centre remains in isolation due to her travel history while health officials await her test results from the Caribbean Public Health Agency (CARPHA).

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