Minibus drivers in south impressed by Gros Islet peers
Moses Justin, president of the Desruisseaux Minibus Drivers Association
The Gros Islet Minibus Drivers Association is a shining example to minibus associations in the south of the island as it relates to the initiatives it has taken to improve its image in the eyes of the public and instilling discipline in its members.
Minibus drivers in the south of the island say they are impressed by such initiatives and feel minibus associations in the south should follow suit.
Recently the Gros Islet Minibus Drivers Association held workshops on customer relations for its members and undertook an education campaign to educate the public on how to use the road.
Just last week it charged one of its members $500 after his involvement in an altercation with a female passenger, a decision which a number of minibus drivers in the south supported.
According to some minibus drivers in the south there are some “uncouth” drivers in their associations who tarnish their image by exhibiting poor customer service.
“We need to improve our image so we can earn the respect of the passengers,” Errol Charles, vice president of the Mon Repos Minibus Drivers Association, told Loop News in an interview.
Charles added: “Some passengers complain that some drivers lack interpersonal relationship and don’t know how to approach them. They say some of them insult them and have no patience for the elderly.”
He said the passengers are the ones who basically pay their salaries, so they are very important to them.
Charles, however, noted that some passengers provoke drivers, which sometimes causes them to behave in an unprofessional manner.
Moses Justin, president of the Desruisseaux Minibus Drivers Association said the initiatives which the Gros Islet Minibus Drivers Association undertook to improve its image should be emulated by the minibus associations in the south.
“We need to undertake such an initiative. It will be of much benefit to us,” he said.
Another minibus driver, who spoke to Loop News on condition of anonymity, said: “Some minibus drivers in the south do not deserve to drive minibuses. They should be employed in a quarry transporting stones and sand.”