itelbpo believes in St Lucia's potential to compete on global stage
itelbpo, the Caribbean’s leading homegrown business process outsourcer, is committed to producing 750 jobs in St. Lucia by 2021.
This was revealed by Yoni Epstein, the founder and chairman of itelbpo, while addressing the company’s ribbon-cutting ceremony held on Wednesday, July 15, 2020, at the Hewanorra Freezone in Vieux-Fort.
According to Epstein, he observed St Lucia’s potential to produce world-class service while working at Sandals Resort in 2007, adding that this is why they are here today.
Epstein said St Lucia has the ability to deliver service globally and that they are here to play their part in modernizing St Lucia’s economy. According to Epstein, the country can compete with destinations such as Asia when it comes to outsourcing.
“We are already doing it…,” he said.
According to Epstein, despite the challenges of COVID-19, there is still potential in the service sector.
“The truth is that I also see a bright side of all of this. Perhaps we are just lucky to be in the global service sector. We are in an advantageous position because we have the ability to see what many can’t see right now,” he said.
Epstein said the company’s performance amid the global pandemic has surprised many, adding that people say they can’t believe they are opening a new facility in a new country at this time.
“We are modern, agile, highly skilled and talented and have a cutting-edge IT platform. That is why we can stand here five months into COVID-19 and still recruit new team members, open our doors and launch new operations,” he said.
Epstein added: “While some of our clients had to wind down, others like our rental clients were winding up. We are able to modify our game plan, adjust our workforce on occasions and adapt to new requirements in order to rise to the challenge to meet the needs of our clients.”
Epstein, who said he has a personal connection with St Lucia, thanked Invest St Lucia and its subcontractors for transforming what he described as an old factory to what he now describes as a “world-class facility”, in which the business is located.